Hassle Free: Return and Exchange Policy

Need to return or exchange an item? We’ve got you covered.

Click here to go to our return portal to begin the return process.

Please return the purchased item(s) in its original new condition as received with all packaging, hand tags, and manuals if applicable within 30 days of purchase. Product Exclusions with FINAL SALE Return Policy Info Noted in Description are Excluded. To process a return please follow the link below which will walk you through the process of returning or exchanging your order: 
https://www.hotleathers.com/apps/redo/returns-portal

Starting on orders placed Nov. 1, 2024 exchanges and store credit returns will be be extended through January 31 2025. NO RESTOCKING FEES.

Orders placed on or after November 1st 2024 are eligible for Extended Holiday Exchange and Store Credit Returns if the product(s) being exchanged or credited meet our return / exchange policy conditions listed below.

Product Exclusions include: FINAL SALE items and No Return items. These items clearly state this in their product descriptions. Items like undergarments are never allowed to be returned or exchanged. If you have any questions regarding product return policy, please contact us.

 

Hot Leathers has teamed up with Re:Do to offer a free shipping label for returns for store credit and exchanges when users select to pay the $2.98 fee shown on all of our product pages (as of 08/18/2023).  Customers who did not see the Re:Do option, OR opted to not pay the additional $2.98 can still return and exchange products within our guidelines above, however those customers will be required to cover the cost of their return shipping label using our portals deeply discounted shipping rates.  Hot Leathers will cover the cost of the return shipping label in the event that you received the wrong item, or the item you received came damaged or defective (photos will be required).

Hot Leathers never charges re-stocking fees, and all returns and exchanges made within our policy guidelines will be able to get an additional $10 added if they opt to be refunded through Store Credit (Online Gift Card).

Be advised that you will not be reimbursed for any cost you acquire using services outside of our Return portal.

Due to high shipping costs, taxes and import fees , ALL INTERNATIONAL SALES ARE FINAL.  Our Return and Exchange policy does not apply to International Orders.  We DO NOT offer returns or exchanges on orders shipped outside of the USA.  If you have a problem with your order, please reach out to our customer service team. 

Masks, Bandannas, Face/Head Gear Return Policy Change:

Due to concerns about hygiene and the safety of our customers and employees, we will NOT be accepting any returns for face masks, bandannas, or accessories , except in the case of manufacturer defect. Please contact customer service for assistance.

Note: Boy Shorts and Boxers cannot be returned or exchanged.

Please check product descriptions for other "FINAL SALE" products that are not allowed to be returned or exchanged.  "FINAL SALE" products will have a notice in bold red text announcing that they are non-returnable.

Please Make Sure Your Return Meets our Guidelines

All items must be returned in New Condition.

Helmets & Apparel: 
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet if trying boots or to wear your helmet indoors before heading out on the bike and do no remove the protective film visor to try on for fitment. 

Any Item That is Returned with the Smell of: 
Fabreeze
Body Odors
Cologne/Perfume
Cigarette Smell

Will Not Be Accepted!

Items returned with:
Pet Hairs
Mud on the Soles
Hairs of any Kind
Face Masks
Bandannas
Head Wear 
Boy Shorts

Will Not Be Accepted!

If you need to return or exchange an item, please fill out the Return / Exchange Form on the back of your invoice. No longer have your invoice? You can download a Return / Exchange Form by clicking here.

Pack up your item and send it back to us with your form enclosed and we’ll take care of the rest. Most exchanges are processed in 2-5 business days of receipt of your goods.

Have additional questions about your return?
Please call us at 800-845-0084 or feel free to email us.

Click here to download.