Return policy

Hassle Free: Return and Exchange Policy

Need to return or exchange an item? We’ve got you covered.

Click here to go to our return portal to begin the return process.

 All returns made within 30 days of purchase and in new condition are eligible for a full refund of the product price.

Our stores are being seriously affected by the current COVID-19 pandemic. A great way to show your support is to request a store credit refund, if you can. We promise to continue working hard to offer you quality products to spend those credits on.


Masks, Bandannas, Face/Head Gear COVID-19 Return Policy Change:

Due to concerns about hygiene and the safety of our customers and employees, we will NOT be accepting any returns for face masks, bandannas, or accessories , except in the case of manufacturer defect. Please contact customer service for assistance.

After the COVID-19 pandemic is declared to be over by WHO, we will review our return policy and continue to act in the best interest of our customers and employees. Thank you for your patience and understanding.

Please Make Sure Your Return Meets our Guidelines

 

All items must be returned in New Condition.

Note: Boy Shorts and Boxers cannot be returned or exchanged.

Please check product descriptions for other "FINAL SALE" products that are not allowed to be returned or exchanged.  "FINAL SALE" products will have a notice in bold red text announcing that they are non-returnable.

Helmets & Apparel
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet if trying boots or to wear your helmet indoors before heading out on the bike and do no remove the protective film visor to try on for fitment. 

Any Item That is Returned with the Smell of: 

Febreze
Body Odors
Cologne/Perfume
Cigarette Smell

Will Not Be Accepted!

Items returned with:
Pet Hairs
Mud on the Soles
Hairs of any Kind
Face Masks
Bandannas
Head Wear 

Will Not Be Accepted!

If you need to return or exchange an item, please fill out the Return / Exchange Form on the back of your invoice. No longer have your invoice? You can download a Return / Exchange Form by clicking here.

Pack up your item and send it back to us with your form enclosed and we’ll take care of the rest. Most exchanges are processed in 2-5 business days of receipt of your goods.

Have additional questions about your return?
Please call us at 800-468-9989 or feel free to email us.

Hot Leathers Return Exchange Form

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