FAQ
What are your hours?
Hot Leathers operates Monday through Friday 9:00am to 5:00pm ET.
You can reach us by phone during those hours at: 800-845-0084
Or you can use our Live Chat bubble at the bottom of your screen.
How long will it take to receive my order?
We ship all orders in to 2 to 6 business days of receiving your order. On average most domestic orders take 3-10 business days for delivery.*
*Due to the latest information about the Coronavirus we are limiting our warehouse staff and hours to keep everyone safe. Therefore we are extending our shipment times to 3 to 6 business days. Thank you for your understanding.
Can you combine discounts?
No. Our site only allows one coupon code per order. Coupon codes can not be combined with any Buy x Get x promotions. Please feel free to call us if you have any discounting questions: 1-888-481-3277
What shipping method do you use?
We use UPS, DHL, and USPS.
Do you have a minimum order amount?
Our minimum order amount is $9.95.
Do you ship internationally?
Yes. Orders sent internationally via UPS usually take an extra 3-10 days for delivery. HOT LEATHERS is not responsible for duties, brokerage fees or any additional charges incurred during shipment. All orders going to Hawaii, Alaska, Puerto Rico, Canada, and all International orders will have shipping totals determined by your location. We will update you within 48 hours of your order with the updated total. Please note: our free ground shipping does not apply to international orders, or orders shipping to Alaska or Hawaii.
Do you allow returns and exchanges?
Click here and your browser will direct you to our return center.
Its fast, simple and easy.
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1. Enter your order # and the postal code where the order was shipped.
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2. Select the item or items you will be returning.
- 3. Provide a reason from the drop down menu.
- 4. Print the label and drop it off at your local UPS center.
Once the package is received, we will either charge you the amount of $9.95 for the return label if an exchange is requested or we will deduct it from your return if you are requesting a refund or store credit.
If you would prefer to return your package without printing our $9.95 return label, you can call us at 888-481-3277 to being your manual return.
If you need a copy of the return form, please Click Here
90 Day Warranty
HotLeathers.com, Inc. warranties all merchandise free from manufacturer's defects for 90 days from date of receipt of goods. We will repair or replace defective merchandise if product is in new condition, unused, and if replacement is available. Warranty repairs include free one way shipping. Warranty does not imply refund.
Can I make a purchase by phone, mail, or fax?
Yes. You may call to place an order over the phone at 1-800-468-9989 or (860) 647-0880 - 8:00 a.m. - 4:30 p.m. (Eastern Standard Time) or fax in an order to (860) 647-0104
Do you charge Sales Tax?
Internet businesses are required to charge sales tax for the state in which they are located. Since we are located in Connecticut and South Dakota we are required by law to charge sales tax for all orders shipped to Connecticut or South Dakota. Sales tax does not apply to other states or international orders.
Do you have a catalog you could mail?
No - Because we are continually updating our website with new products we are not able to supply a printed catalog.
Is your website secure?
AbYes, shopping on our website is 100% secure! HotLeathers.com uses Shopify to power our website. This ensures our customers can complete transactions with the assurance that no one can view your information. We regularly scan our website and maintain 100% PCI compliance.
Do you sell wholesale?
Yes. Please inquire about our wholesale program by clicking here.
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