Frequently Asked Questions
How long will it take to receive my
order?
We ship all orders in up to 3 business days of receiving
your order. On average most domestic orders take 3-5
business days for delivery.
If you want to receive your order in time for Christmas,
make your purchase by December 10th before midnight Eastern
Standard Time.
What shipping method do you use?
We use UPS, Fed Ex, and USPS.
Do you have a minimum order amount?
Our minimum order amount is $9.95.
Do you ship internationally?
Yes. Orders sent internationally via USPS Air Parcel Post
or Global Priority usually take an extra 5-10 days for
delivery. HOT LEATHERS is not
responsible for duties, brokerage fees or any additional
charges incurred during shipment. All orders going to
Hawaii, Alaska, Puerto Rico, Canada, and all International orders
will have shipping totals determined by your location. We
will update you within 48 hours of your order with the
updated total.
Can I make a purchase by phone,
mail, or fax?
Yes. You may call to place an order over the phone at
(800) 845-0084 or (860) 647-0880 - 8:30 a.m. - 5:00 p.m.
(Eastern Standard Time). We also offer a printable mail in
or faxable order form. You can click here for a copy of the
form, then print it out. Our 24 hour fax number is (860)
647-0104.
Do you charge Sales Tax?
Internet businesses are required to charge sales tax for
the state in which they are located. Since we have locations in
Connecticut, Massachusetts, and Rhode Island we are required
by law to charge sales tax for all orders shipped to these
states. Sales tax does not apply to other states or
international orders.
Do you have a catalog you could
mail?
No - Because we are continually updating our website with
new products we are not able to supply a printed catalog.
Is your website secure?
Yes, we have a Thawte security certificate which uses 128
bit encrypted Secured Socket Layer (SSL) technology to
ensure the security of your on-line purchase. We do not
store your credit card information online. You will be asked to input your credit card
number for all orders you place on HotLeathers.com. We also are a proud member of the HackerSafe® family. HackerSafe® scans our servers daily to make sure everything is secure.
Do you sell wholesale?
Yes. Please inquire about our wholesale program at:
hotinfo@hotleathers.com
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